Terms of Service

Terms and Conditions

Introduction

The Coofandy official website shopping terms and conditions (hereinafter referred to as "terms") apply to the use of this website and the online transaction agreement between you and us. The terms stipulate that all registered users (hereinafter referred to as "you")related to the goods and/or services provided by this website or any other websites that may be linked to this website Rights and obligations.

Before you click the "Confirm Payment" button to place an order to order goods, please carefully read this terms and our privacy policy (for the privacy policy, please refer to the "Coofandy Official Website Privacy Policy"). Once you have used or placed an order through this website to order goods, you agree to accept the terms and our privacy policy. If you do not agree to all the terms and privacy policy, please do not place an order to order goods. The terms may be revised from time to time. Therefore, before placing an order to order goods, please be sure to carefully read the terms. If you have any questions about the terms or privacy policy, you can log in to our website or contact us through our network contact information.

Website usage

The terms is the only standard agreement applicable to the use of this website and replaces all other agreements, unless there is a clear prior written agreement. The terms is very important to both you and us, because the terms is made for the purpose of establishing a legally effective agreement between you and us, and at the same time to protect your rights as a consumer and ours as a business operator right. You confirm that by placing an order to order goods, you have read the terms and are willing to accept the terms unconditionally.

You agree:

1) Use this website for legal product inquiries or product orders.

2) No speculative, false or fraudulent orders will be issued. If we have reasonable grounds to believe that you have placed any of the above orders, we have the right to cancel such orders and notify the relevant government departments.

3) Guarantee to provide us with the correct and accurate contact number, mailing and/or other contact details and agree that we can use the above information to contact you when necessary (see our privacy policy).

4) If you do not provide all the information we need, we may not be able to complete your order. When you place an order to order goods through this website, you confirm that you have reached the legal age required by local law to enter into a legally effective contract and have the civil capacity to enter into the contract, and you are fully responsible for the authenticity of all the information contained in your order responsibility. If you have not yet reached the legal age for entering into a legally effective contract or have not yet possessed the corresponding civil capacity for entering into a contract, the rights and obligations in the order you placed shall be borne by your legal guardian.

Contract formation

The information in the terms and the details on this website do not constitute an offer in the sale and purchase contract, but an invitation to offer. Before your order shows that it has been shipped, there is no contract between you and us regarding the goods shown on this website. If we did not accept your order but the payment has been deducted from your account, the aforesaid payment will be refunded to your payment account in full.

Your right to terminate the contract

If you enter into a contract as a consumer, you can terminate the contract within 14 days after the receipt of the product. If you choose to terminate the contract and comply with our return and exchange policy and ensure that the current state of the goods matches the state when you received the goods, you will receive the full price of the goods actually paid Refund. Please note that if the order uses electronic cash coupons such as birthday coupons, coupons, etc., the electronic cash coupons used after you cancel the contract will automatically become invalid and we will not return them. Please be cautious when using electronic cash coupons.

Your right to rescind the contract only applies to goods that you have returned in the same state as when you received the goods. You should return the product description, accompanying documents and packaging materials at the same time. You agree that if any product has been damaged or is not in the same state as when you received the product, or there are traces of use that exceed the use of just opening the package, we have the right not to accept the return of such goods.

For any of the following products, you will not have the right to terminate the contract: products that have been customized; underwear, socks, and other personal clothing, products; products that have been worn, washed, or damaged, or the price tag and washing label have been Removal, or the presence of peculiar smell, which affects the secondary sales of the product.

Therefore, please take good care of your goods and take good care of them when you hold them, and keep them safe. Please keep the original packaging box, manual/attached documents and packaging materials properly, and use them for return.

This agreement will not affect your legal rights as a consumer.

Deliver Goods

Unless there are any exceptions, we will try our best to be before the delivery date agreed in the order to fulfill your order.

Reasons for delayed delivery may include, but are not limited to: customized merchandise; specially designed merchandise; force majeure; delivery area; you provided wrong information (such as wrong delivery address); during large-scale promotional activities Wait.

In the terms, when the goods are signed for at the agreed delivery address and there is evidence to prove such signing, the "delivery" shall be regarded as completed or the goods shall be regarded as "delivered"

Unable to deliver

If we still cannot deliver after three attempts, we will try to find a safe place to put your package. We will leave you with a notice explaining how to contact the carrier responsible for the delivery and how you can apply to reschedule the delivery. If you are not at the delivery address at the agreed time, please contact us to reschedule the delivery to another convenient time and place for both parties, but the new delivery address and the original delivery address you specified on the order must be within the same city.

The risk of damage to the goods is transferred and borne by you from the time we deliver the goods to the carrier.

Ownership of the goods will only be transferred to you when we receive all the payment (including freight) for the goods or when the goods are delivered.

Price and payment

The price of the goods is subject to the latest quotation displayed on our website， unless there is an obvious error. You understand that although we will try our best to ensure the accuracy of all quotations on our website, errors will inevitably occur. If we find that the price of any product you ordered is wrong, we will notify you, and you have the right to choose to reconfirm the correct price in the order or cancel the original order. 

You agree that if we are unable to contact you through the personal information you provided during registration, we have the right to cancel the order. If you have already paid for the goods, you will get a full refund (subject to the actual payment you paid).

Even after we send you the message that the order has been shipped, you agree that if the price error is obvious, does not cause misunderstanding and you should have the ability to identify, we are not obligated to sell you the product at the wrong (lower) price .

The product prices displayed on our website include VAT, but do not include shipping costs. The freight will be included in the total amount of the payable according to the agreement in the "Freight Description".

The price may be adjusted at any time, but (except for the above-mentioned price error conditions) any possible price adjustment will not affect the orders that have been shipped.

Once you have finished shopping for goods, all the goods you wish to buy will be added to your shopping bag. In the next step you will complete the checkout process and pay. Please follow the steps below:

• Click the "Shopping Cart" button at the top of the page;
• Confirm whether the product name, code number, color, etc. in the shopping bag match what you want to buy;
• Click the "Checkout" button. Fill in and confirm your contact information, order details, shipping address and invoice address.
• Use your preferred payment method to complete the payment checkout process.

You can complete the payment BY Paypal or credit card You confirm and agree that in the payment process of the aforementioned payment platform, you have taken care of the security of your own online payment environment, and you know that we are not the actual provider of such payment services, and we cannot guarantee the payment terminal you use The security situation at the time of payment. If you encounter payment security and other problems when using the above payment platform to pay, it is recommended to contact the customer service of the above payment platform for consultation and solution. We will also try our best to assist you in providing the transaction information of the corresponding transaction, but we are not responsible for the cause of the corresponding loss.

If we do not receive your payment, we will not be liable for any delayed delivery or non-delivery, and the order you submitted will not be deemed to be a contract until we confirm the delivery.

Liability and exemption

We are only responsible for the goods purchased through our website within the purchase price of the goods. Unless otherwise expressly provided by law, we shall not be liable for any direct or indirect losses incurred due to third-party infringement, breach of contract or other reasons for your main losses and damages. The above-mentioned indirect losses include not limited to any of the following items:

• Loss of income or gains;
• Operating loss;
• Loss of profit or contract;
• Expected deposit loss;
• Data loss;
• Waste management or office time.

You clearly understand that the openness of this website and the possibility of errors in the storage and transmission of electronic information, unless expressly agreed otherwise on this website, we do not guarantee the accuracy of the information transmitted by this website or the information obtained from this website And safety.

All product descriptions, information and materials published on this website are provided in accordance with their status, and there is no express, implied or any other form of guarantee.

In order to protect your legitimate rights and interests as a consumer, we do not make all other guarantees.

Nothing in this clause affects your legal rights as a consumer or your legal rights to terminate the contract.

Intellectual property

You acknowledge and agree that all copyrights and related rights, trademark rights and all other intellectual property rights in all materials or content provided as part of this website belong to us at all times. You are only allowed to use the aforementioned materials in a manner expressly authorized by us. This agreement does not prohibit you from using this website to initiate copies of orders or contract details when necessary.

Written communication

You clearly and agree that when you use our website, your communication with us will be mainly in electronic form. We will contact you by SMS or provide you with information by posting a notice on our website. For contractual purposes, you agree to accept this electronic communication, and you acknowledge that all contracts, notices, information and other communications we provide to you electronically are in written form in compliance with any legal requirements. This agreement does not affect your legal rights.

Notify

All notices you send to us should be sent to us through our website first. We can send you a notification to the email address you provided when placing an order. When the e-mail has been sent to the e-mail address specified by the recipient, it is deemed sufficient to prove that the notice has been delivered.

Our right to change the terms

You confirm and agree that we have the right to modify and amend these terms of the transaction from time to time. Such modifications and amendments will be published on this website, and we will no longer send you a separate notice. Such modifications and amendments to the terms will automatically take effect when they are posted on the website. Through using this website in accordance or ordering goods this website, you agree to be bound by the then effective trading tears. If you do not agree to the full content of the trading terms in effect at that time, please do not place an order to order goods. For this purpose, before you place an order to purchase merchandise, you should always check the transaction terms published on this website.

Unless laws or government agencies require changes to these transaction terms, privacy policies or other policies (in this case, the changed transaction terms, privacy policies or other policies will apply to your previous orders for goods), you should comply with. When we place an order to order goods, we will publish effective transaction terms, privacy policies and other policies on this website.

You agree that local laws shall apply to contracts for ordering goods through our website.

Feedback: We welcome your comments and feedback. Please send us your feedback and comments through our website.

GOVERNING LAW

When completing your purchase, a billing statement including ‘coofandy.com’ and the country code such as 'HK’,'UK’, etc. would be displayed on the payment page and/or your card statement.

All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.

Email: support@coofandy.com

Phone: +1 207 300 0688

Working Time（Mon. - Fri. EST 09：00-18：00)